Terms & Conditions

Effective Date: Janury 24, 2024

Software License Agreement

1. License Grant

StampJam grants you a non-exclusive, non-transferable, revocable license to access and use our web-based stamp design and PDF stamping software for your personal or business use, subject to the terms and conditions outlined in this agreement.

2. Ownership

All intellectual property rights in the StampJam platform, including but not limited to code, design templates, logos, and software infrastructure, are the sole property of StampJam. This license does not grant you any ownership rights in the software or content.

3. Permitted Uses

• Designing and downloading digital stamps for personal or professional use
• Using StampJam's PDF stamping tool to mark documents digitally
• Creating and exporting assets under your paid plan plan in accordance with your subscription

4. Prohibited Uses

• Reselling, sublicensing, or distributing StampJam’s software or assets
• Copying or reverse-engineering the platform or its underlying code
• Using the service for unlawful, deceptive, or harmful activities
• Removing copyright or trademark notices from any part of the platform

5. Termination

This license is effective until terminated by either party. StampJam reserves the right to terminate your access and license at any time if you breach any part of this agreement. Upon termination, you must cease all use of the platform and delete any downloaded materials that violate this license.

6. No Warranty

The platform is provided “as is” and “as available,” without warranty of any kind. StampJam disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose, merchantability, and non-infringement.

7. Limitation of Liability

In no event shall StampJam be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the platform, even if advised of the possibility of such damages.

8. Governing Law

This License Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.

For any questions related to this agreement, please contact us at [email protected].

Effective Date: Janury 24, 2024

Refund policy

Thank you for using StampJam, your go-to tool for creating digital stamps. Due to the nature of our service, all purchases are final. Please review the details of our refund policy below before making a purchase.

No Refunds – Digital Product

All StampJam plans and stamp downloads are delivered digitally and are considered consumed once accessed or generated. Therefore, we do not offer refunds for any successfully created digital stamps, subscriptions, or one-time purchases.

Exceptions – Technical Errors

We will issue a full refund if:

• You successfully made a payment, but due to a system error, internet disruption, or platform malfunction, your digital stamp was not generated or delivered.
• You reported the issue to our support team within 48 hours of the transaction.

To request a refund under this exception, please contact us at [email protected] with the following details:

• Your name and email address
• Order date and payment method
• A brief description or screenshot of the issue

How Refunds Are Processed

If your request is approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or card issuer.

Need Help?

If you have questions about your order or experience issues with our platform, please reach out to our team. We're here to help and ensure a smooth experience with StampJam.

StampJam Support
Email: [email protected]
Website: https://www.stampjam.com

Effective Date: January 24, 2024

Data Processing Addendum

This Data Processing Addendum (“Addendum”) is entered into by and between StampJam ("Processor") and the Customer ("Controller") in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and relevant UK data protection laws.

This Addendum forms part of the Terms of Service and/or any agreement governing the use of StampJam's services.

1. Definitions

• Personal Data: Any information relating to an identified or identifiable individual.
• Controller: The entity that determines the purposes and means of processing personal data.
• Processor: The entity that processes personal data on behalf of the Controller.
• Data Subject: The individual to whom the personal data relates.
• Processing: Any operation performed on personal data such as collection, use, or storage.

2. Subject Matter

This Addendum covers the processing of personal data necessary for the use of StampJam’s digital stamp creation and related services by the Customer.

3. Nature and Purpose of Processing

StampJam will process personal data solely for:

• Providing the Service
• Managing user accounts and subscriptions
• Providing technical support
• Complying with legal requirements

4. Types of Data and Data Subjects

• Types of Data: Name, email, company name, IP address, uploaded content, billing info
• Data Subjects: Customers, customer employees, or users accessing the Service

5. Controller Obligations

The Customer agrees to ensure all personal data provided is lawful, necessary, and compliant with data protection regulations.

6. Processor Obligations

StampJam shall:

• Only process personal data under documented instructions
• Maintain confidentiality and train staff appropriately
• Implement technical and organizational security measures
• Assist the Customer in responding to Data Subject rights requests

7. Sub-Processors

StampJam may use third-party sub-processors for hosting, analytics, or payment processing. All sub-processors are bound by contracts ensuring equivalent data protection obligations. A list is available upon request.

8. International Transfers

Where personal data is transferred outside the EEA or UK, StampJam ensures appropriate safeguards are in place such as Standard Contractual Clauses or adequacy decisions.

9. Security Measures

We take security seriously. StampJam is protected with multiple layers of security that meet industry best practices.

SSL/TLS Encryption

All data transmitted between your browser and our servers is fully encrypted using modern SSL/TLS protocols, ensuring secure communication at all times.

ISO 27001-Compliant Hosting

Our platform is hosted on cloud infrastructure that meets the ISO 27001 standard—the gold standard in information security management.

Role-Based Access Control (RBAC)

Team administrators have full control over permissions, allowing them to restrict or grant access to features and data based on roles within your organization.

Account Protection

We enforce strong password policies and support optional Two-Factor Authentication (2FA) to add an extra layer of protection to every user account.

Payment Security

All payment transactions are handled through PCI-DSS compliant gateways, ensuring your financial data is processed with the highest security standards.

10. Data Breach Notification

StampJam will notify the Customer without undue delay if it becomes aware of a personal data breach affecting Customer data, providing relevant details and mitigation steps.

11. Data Subject Rights

StampJam will assist the Customer in meeting obligations related to Data Subject rights, including:

• Access and correction
• Erasure (“right to be forgotten”)
• Data portability
• Objections to processing

12. Data Retention and Deletion

Upon service termination, StampJam will, at the Customer’s instruction, either delete or return all personal data unless retention is required by law.

13. Audits

The Customer may request information or reasonable audits related to StampJam’s data protection practices, no more than once per year, subject to confidentiality safeguards.

14. Liability

Each party’s liability under this Addendum is subject to the limitations set out in the main Terms of Service or Service Agreement.

15. Governing Law

This Addendum is governed by the laws of Ontario, Canada, unless otherwise required by applicable data protection laws.

16. Contact Information

If you have any questions or requests, contact us at:

StampJam
Email: [email protected]
Website: https://www.stampjam.com

17. Signatures

This Addendum is effective upon acceptance of the Terms of Service or execution of a written agreement that references this DPA.

Effective Date: January 24, 2024

Privacy Policy

At StampJam, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including our digital stamp creation tools, templates, PDF stamping application, and any associated features or content.

By accessing or using StampJam (the “Website” or “Service”), you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

• Name
• Email address
• Company name
• Login credentials (if applicable)
• Any personal information you submit through forms (e.g., custom stamp design requests)

b. Usage Information

• IP address
• Browser type and version
• Pages visited, time spent, and clickstream data
• Device type and operating system
• Referring website or URL

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We process your personal data for the following purposes:

• To provide access to our services and features
• To process payments and manage subscriptions
• To communicate with you regarding support, updates, or offers
• To analyze usage and improve our website and product
• To ensure security and prevent fraud
• To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

• Trusted third-party service providers (e.g., payment processors i.e. Stripe (worldwide) and Razorpay (India only)
• Legal authorities if required by law
• Internal teams for operations and support

4. Data Storage and Security

Your data is stored on secure, GDPR-compliant cloud servers. We use:

• SSL encryption for data transmission
• Encrypted databases for data at rest
• Role-based access controls
• Regular backups and disaster recovery measures

5. Your Data Rights (GDPR)

If you are located in the EU, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to data processing
• Withdraw consent
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected].

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfill service delivery
• Comply with legal obligations
• Resolve disputes or enforce agreements

Inactive accounts may be deleted after 24 months of inactivity.

7. Third-Party Services

We may use or link to third-party services (e.g., Stripe, Google Analytics). These services have their own privacy policies which we encourage you to review.

8. Children’s Privacy

StampJam is not intended for individuals under the age of 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” Significant updates will be communicated via email or site notification.

10. Contact Us

If you have any questions or concerns, please contact us at:

StampJam
Email: [email protected]
Website: https://www.stampjam.com

Effective Date: Janury 24, 2024

GDPR Compliance

The General Data Protection Regulation (GDPR) is a European Union regulation designed to give EU citizens more control over their personal data. At StampJam, we are committed to protecting the privacy and data rights of all our users, including those in the EU.

1. What Is GDPR?

GDPR is a comprehensive data protection law that came into effect on May 25, 2018. It applies to all companies that handle personal data of EU citizens, regardless of where the company is based.

2. Our GDPR Commitment

If StampJam collects, stores, or processes data from EU citizens—including but not limited to names, email addresses, IP addresses, or uploaded documents—we follow strict policies and controls to ensure compliance with GDPR.

3. How StampJam Ensures GDPR Compliance

• Data Minimization: We only collect data that is necessary for delivering our services (e.g., name, email address, company name, payment details).
• User Consent: We request explicit and informed consent before collecting or processing any personal data.
• Secure Processing: All personal data is stored securely using modern encryption technologies and industry-standard access controls.
• Clear Privacy Policies: We maintain transparent privacy policies explaining how we use, process, and protect user data.
• User Rights: We respect and enforce your GDPR rights, including the right to access, rectify, or delete your data at any time.

4. Your Rights Under GDPR

If you are an EU resident, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
• Right to Restrict Processing: Limit the ways we use your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your personal data for certain purposes.

5. Data Protection Measures

We have implemented appropriate technical and organizational measures to protect personal data, including:

• SSL/TLS encryption for all data in transit
• Secure cloud storage hosted in ISO 27001-certified data centers
• Role-based access control (RBAC) to limit internal access
• Regular audits and backups

6. Consent Management

Where required, we use cookie banners and opt-in checkboxes to ensure explicit user consent before collecting any personal information. Users may update or withdraw their consent at any time through their account settings or by contacting support.

7. Third-Party Processors

We use trusted sub-processors such as payment providers and analytics services. All third parties we work with are GDPR-compliant and under strict contractual agreements to protect your data.

8. Questions or Requests

If you have any questions about this GDPR policy or wish to exercise your rights, please contact us at:

StampJam Privacy Team
Email: [email protected]
Website: https://www.stampjam.com

We review and update this GDPR policy periodically to ensure compliance and transparency.

Effective Date: Janury 24, 2024

Software Architecture

At StampJam, we take pride in delivering a fast, secure, and reliable digital stamping platform for businesses and professionals worldwide. Our software architecture is designed with scalability, data protection, and performance in mind.

1. Modern Cloud-Native Infrastructure

StampJam is hosted on leading cloud platforms (AWS/GCP/Azure equivalent) using a microservices architecture. This allows us to scale resources on-demand and maintain high availability across global regions.

• Load-balanced architecture: Auto-scaled web servers behind a secure load balancer for peak-time performance.
• Redundancy & Failover: Built-in failover protection across multiple availability zones.
• Containerized Services: All services run in isolated containers (Docker/Kubernetes) for maximum reliability and maintainability.

2. Front-End Architecture

The user-facing application is built using modern front-end frameworks (e.g., React) for responsiveness and speed.

• Progressive Web App (PWA) features for offline usage and mobile optimization
• Dynamic SVG Canvas for real-time stamp designing
• Secure API integration with authentication tokens

3. Back-End Architecture

Our back-end APIs are designed using RESTful principles and are optimized for speed and security.

• Stateless microservices using Node.js and Python
• Database abstraction for portability and redundancy
• Image and file rendering engine for high-resolution digital stamp generation

4. Database & Data Storage

StampJam uses a hybrid database approach for performance and scalability.

• Relational database (PostgreSQL) for user and billing data
• NoSQL database (MongoDB/Redis) for fast caching and session management
• Encrypted cloud storage (e.g., AWS S3) for secure asset storage and backups

5. Security Architecture

We follow a secure-by-design philosophy, incorporating multiple layers of defense throughout our software.

• SSL/TLS encryption for all communications
• Role-Based Access Control (RBAC) for user and admin permissions
• 2FA and strong password enforcement
• Regular penetration testing and vulnerability scanning
• GDPR-aligned data processing and user rights management

6. Compliance & Certifications

While we are not formally ISO certified at this time, our hosting and infrastructure partners are ISO 27001, SOC 2, and PCI-DSS compliant. We enforce industry-standard best practices internally to align with GDPR, CCPA, and similar frameworks.

7. Performance & Monitoring

We maintain 99.9% uptime through proactive monitoring and automated alerts.

• Real-time monitoring using tools like Datadog/Prometheus
• Daily backups and continuous integration/deployment (CI/CD) pipelines
• Latency optimization through CDN distribution

8. API & Integration

Our REST API layer allows for future integration with third-party platforms (e.g., document editors, legal tools, or cloud drives).

• Well-documented endpoints
• Token-based authentication
• Rate limiting and logging

9. Disaster Recovery & Business Continuity

StampJam has defined and tested disaster recovery procedures in place:

• Geo-redundant backups
• Automated failover systems
• Data restoration protocols within 24 hours

10. Commitment to Innovation

We are constantly evolving our platform to meet new security standards and customer needs. New features are rolled out regularly with extensive testing and user feedback loops.

For more technical details or enterprise inquiries, contact us at: [email protected]

Effective Date: Janurt 24, 2024

Disclaimer

The information provided by StampJam ("we," "us," or "our") on www.stampjam.com is for general informational purposes only.

1. No Professional Advice

While we strive to provide accurate and up-to-date information, StampJam does not offer legal, financial, or professional advice. You should consult a qualified professional before making any decisions based on the content of this website.

2. Use at Your Own Risk

Your use of the StampJam platform and website is at your own risk. We make no warranties or guarantees about the reliability, completeness, or suitability of the service for your specific needs.

3. Limitation of Liability

In no event shall StampJam be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use the service, even if we have been advised of the possibility of such damages.

4. External Links

Our website may contain links to third-party websites for your convenience. We do not endorse and are not responsible for the content or practices of those sites.

5. Changes to This Disclaimer

We reserve the right to update or modify this disclaimer at any time. Any changes will be posted on this page with an updated effective date.

6. Contact Us

If you have any questions about this disclaimer, please contact us at [email protected].

Effective Date: January 24, 2024

Terms of service

1. Acceptance of Terms

By accessing or using StampJam ("we," "us," or "our") services, including our website and digital stamp design platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Use of Service

StampJam grants you a limited, non-exclusive, non-transferable license to use our platform for designing and downloading digital stamps, subject to these Terms. You agree to use the service only for lawful purposes and in compliance with all applicable laws.

3. User Accounts

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Payment and Fees

Access to StampJam’s services may require payment as described on our website. All fees are non-refundable except as outlined in our Refund Policy.

5. Intellectual Property

All content, trademarks, logos, and software associated with StampJam are owned by us or our licensors. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Termination

We reserve the right to suspend or terminate your access to StampJam at any time, without notice, if you violate these Terms or engage in prohibited activities.

7. Disclaimer of Warranties

StampJam is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

8. Limitation of Liability

To the fullest extent permitted by law, StampJam shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

9. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

10. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance.

11. Contact Us

If you have any questions about these Terms, please contact us at [email protected].